NischayaRefund & Cancellation Policy
Last updated: 21 September 2026
We want every premium membership to feel worthwhile. This policy explains exactly when refunds apply, how to cancel, and the timelines you can expect. It operates alongside your rights under the Consumer Protection Act, 2019, which it does not limit.
1. 30-day money-back guarantee
If you purchase a premium membership for the first time and do not receive a single mutual match within 30 days of purchase, you are eligible for a full refund of that membership fee.
Conditions: the guarantee applies once per member; your profile must be complete and photo-verified during the period; and you must have sent at least five genuine connection requests. A mutual match means a member who accepted your request, or whose request you accepted.
2. Cancelling a subscription
You can cancel renewal at any time from Settings → Membership. Premium features remain active until the end of the paid period. We do not issue partial-period refunds on cancellation, except under the guarantee above.
3. Counseling and consultation sessions
Counseling and astrologer sessions may be rescheduled free of charge up to 12 hours before the slot. A full refund is issued if a session is cancelled by the counselor or astrologer, or cancelled by you more than 12 hours ahead. No refund applies to completed sessions or no-shows.
4. How to request a refund
Write to support@nischaya.example from your registered email, or use the Contact page, stating your registered mobile number and the purchase in question.
Approved refunds are processed to the original payment method within 7–10 working days. Bank or gateway timelines may add a few days before the amount reflects in your account.
5. Exceptions
No refunds apply where an account is suspended or terminated for breach of the Terms of Use; to add-on purchases (Spotlights, Boosts) already used; or to memberships obtained through fraud or chargeback abuse.
If Nischaya permanently ceases operations, active members will be refunded 50% of the unused portion of their membership fee, pro-rated, subject to applicable law.
6. Disputes
If a refund request is declined and you disagree, you may escalate to our Grievance Officer (grievance@nischaya.example). Complaints are acknowledged within 24 hours and resolved within 15 days. Your statutory consumer rights remain unaffected.